Support

Need a hand with Zen? Email us at support@zeninvoice.io and a real person will reply, usually within one business day. You can also write to us from the app: Settings, then Shoot Us a Message.

Subscriptions

• Restore Zen Pro on a new phone: sign in with the same account, then Settings, Restore Purchases.
• Cancel or change your plan: cancel where you subscribed. On iPhone or iPad, open the Settings app, tap your name, then Subscriptions, then Zen. On Android, open Google Play, then Payments & subscriptions. If you subscribed on the web, use Manage subscription on zeninvoice.io/pro. You keep Pro until the end of the period you paid for.
• Refunds: Apple handles refunds for App Store purchases at reportaproblem.apple.com, and Google handles them for Google Play purchases. For web subscriptions, email us.

Getting paid online

Connect Stripe in Settings, Online payments, and your invoices get a Pay button. Money goes straight to your own Stripe account; Zen never holds it. For questions about payouts, disputes or Stripe fees, contact Stripe from your Stripe dashboard.

Your data

• Delete your account: Settings, Personal Account, Delete Account. This removes your businesses, clients, invoices, quotes and shared links.
• Invoice activity: see what's recorded when a client opens an invoice on our invoice activity page, and turn it off in Settings, Privacy.
• Privacy: read our Privacy Policy or email privacy@zeninvoice.io.

Something not working?

Tell us what you were doing, what you expected and what happened instead. A screenshot helps a lot. Include your phone or tablet model and its iOS or Android version if you can.